Refund and Return Policy for DiamondSparkk

Effective Date: November 19, 2024
Company Contact Information:

At DiamondSparkk, we are committed to ensuring customer satisfaction. This Refund and Return Policy outlines the conditions under which items purchased from our website can be returned or refunded. By making a purchase, you agree to the terms of this policy.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unworn, undamaged, and in their original packaging with all tags, certificates, and documentation included.
  • Custom or personalized jewelry items are non-returnable unless they arrive damaged or defective.

2. How to Initiate a Return

To start a return:

  1. Contact Us at info@diamondsparkk.com with your order number and reason for return.
  2. Our team will provide you with a Return Authorization (RA) number and detailed instructions.
  3. Ship the item back to the provided address using a trackable shipping service.

3. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or engraved jewelry.
  • Items purchased during clearance or final sale promotions.
  • Gift cards.

4. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@diamondsparkk.com.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery.
  • Provide detailed photos of the damage or defect and your order details.
  • We will arrange for a replacement or refund at no additional cost.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged return packages.

8. Cancellations

Orders can be canceled within 24 hours of placement for a full refund. After 24 hours, cancellations may incur a restocking fee if the item has already been prepared for shipment.

9. International Returns

For international customers:

  • Ensure the package is clearly marked as a “Return” to avoid customs fees.
  • Any customs charges incurred will be deducted from your refund amount.

10. Questions About Our Policy

If you have any questions about this Refund and Return Policy, please contact us:

At DiamondSparkk, we strive to make your shopping experience as seamless as possible. Your satisfaction is our priority, and we are here to assist you with any issues regarding your purchase.