Sales Policy for DiamondSparkk

Effective Date: November 19, 2024
Company Contact Information:

At DiamondSparkk, we strive to provide exceptional service and transparency in all transactions. This Sales Policy outlines the terms and conditions governing the purchase of our high-end jewelry. By placing an order, you agree to the terms set forth below.

1. Products and Pricing

  • Product Descriptions: We ensure accurate descriptions and high-quality images of our jewelry. Slight variations may occur due to screen settings and the natural properties of gemstones and metals.
  • Pricing Policy: All prices are listed in USD and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice.
  • Promotions and Discounts: Promotional offers cannot be combined with other discounts or applied retroactively.

2. Order Placement

  • Orders can be placed through our website, www.diamondsparkk.com.
  • Customers are responsible for providing accurate personal and payment information during checkout.
  • Orders are subject to acceptance and availability. We reserve the right to refuse any order for reasons such as:
    • Incorrect pricing due to system errors.
    • Fraudulent activity or suspected breach of this policy.

3. Payment Terms

  • We accept major payment methods, including credit cards, debit cards, and PayPal.
  • Payment must be completed at the time of purchase. Orders will not be processed until payment is confirmed.
  • For large transactions, additional verification may be required to ensure security.

4. Shipping and Delivery

  • Shipping Methods: We offer secure and insured shipping through trusted carriers.
  • Processing Time: Orders are processed within 2-5 business days, excluding weekends and holidays.
  • Delivery Time: Estimated delivery times depend on the shipping option selected during checkout.
  • International Shipping: Import duties, taxes, and fees are the customer’s responsibility and are not included in the purchase price.

5. Order Modifications and Cancellations

  • Orders can be modified or canceled within 24 hours of placement. After this period, changes may not be accommodated.
  • If your order has already been shipped, you may follow the Refund and Return Policy for returns.

6. Warranty and Authenticity

  • DiamondSparkk guarantees the authenticity of all materials used in our jewelry, including gemstones and precious metals.
  • Items come with a warranty covering manufacturing defects for one year from the purchase date.
  • This warranty does not cover wear and tear, misuse, or unauthorized alterations.

7. Liability

  • DiamondSparkk is not liable for:
    • Delays caused by shipping carriers or customs clearance.
    • Losses arising from incorrect information provided by the customer.
  • Our liability is limited to the total amount paid for the purchased item(s).

8. Returns and Refunds

  • For information about returns, exchanges, and refunds, please refer to our Refund and Return Policy.

9. Customer Responsibilities

  • Customers are responsible for ensuring the accuracy of their orders and personal information.
  • By purchasing from DiamondSparkk, you acknowledge that you are over the age of 18 or have parental/guardian consent.

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be effective upon posting on our website, with the revised effective date displayed.

11. Contact Us

For questions or concerns regarding this Sales Policy, please contact us:

DiamondSparkk is committed to delivering premium jewelry and a seamless shopping experience. Thank you for choosing us for your high-end jewelry needs.